Description

This training course is intended for all airline Supervisors and Managers, it provides training on the Quality Management Systems and key skills needed to be familiar with quality standards and deal with common quality systems, knowledge, skills, policies as well as procedures.

Learning Outcomes

• During the course nominees will:

Apply the quality management concepts in the company.

Develop and implement a quality management system.

Increase safety, service excellence and efficiency in airline companies operations.

Develop and implement an IOSA, ISO and ISAGO standards as an organized approach to managing quality.

Deal with organizational structures, accountability, policies and procedures.

Prerequisites

• No prerequisites for this course.

Course Content

• International Regulatory Organizations

• Operations Function

• Environment Analysis and operational function

• Main Elements of a QMS

• Quality Corporate Culture

• Quality Cost

• IOSA Standards

• ISO Standards

• ISAGO Standards

• QMS Integration and Conclusions

Who should attend

This course is recommended for:

• All Supervisors and managers

Certificate awarded

An IY- Yemenia Training Center (YTC) Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.