Description:
This training course is intended for all airline supervisors and managers, it provides training on the Airline Creative Problem-solving Techniques and key skills needed to be familiar with work standards and deal with common problems, knowledge, skills, policies as well as procedures.
Learning Outcomes
During the course nominees will be able to:
Identify the nature of the problem.
Understand the need for problem-solving techniques.
Know how to do against the work problems.
Prerequisites
No prerequisites for this course.
Course Content
Problem Definition and Concept
Problem Types
Problem-solving techniques
Problem-solving steps
Problem Root cause
Problem Prevention
Who should attend
This course is recommended for:
All supervisors and managers
Certificate awarded
An IY- Yemenia Training Center (YTC) Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.