Description
This training course is intended for Sales Officers, Security Guards, Staff Counters and Supervisors as well as Managers; it provides training on the perfect way of dealing with public; key skills needed to be a smiled person during dealing with others. It provides also the necessary knowledge, skills as well as attitudes.

Learning Outcomes
During the course nominees will:
Minimize all problems.
Be able to manage to solve those problems.
Learn How to deal with others in a perfect way.
Acquire techniques of facing customers and dealing with them perfectly.

Prerequisites
No prerequisites for this course.
Course Content
The nature of giving services to the customers.
Skills and Abilities of dealing with others.
Key Performance Indicators
Communications
Public Relations
Personality Traits
How to Deal with Public
Problem Solving
Who should attend
This course is recommended for:
Sales Officers
Security Guards
Staff Counters
Supervisors
Managers
Certificate awarded
An IY- Yemenia Training Center (YTC) Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.