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Training Plan 2011






Training Department Programs 2011

 

  • Commercial courses:    

    1. Basic fares and ticketing
    2. Intermediate fares and ticketing
    3. Advanced fares and ticketing
    4. Perorations
    5. Mars1 + 2 + 3
    6. SITA
    7. Sales Technique
    8. Baggage handling (Lost and found)
    9. Fraud Prevention
    10. Airline costing – Measuring the profitability routes and product
    11. Air transport Finance
    12. Aircraft handling (Weight and Balance)
    13. Air Law and Air Transport agreements
    14. Airline Marketing and sales strategies
    15. Basic passenger handling
    16. Call center training
    17. Cost Reduction strategies
    18. Fleet planning
    19. Managing Airline Alliances and Partnerships
    20. Managing Distribution Channel and Costs
    21. Managing the sales force
    22. New pricing concept
    23. Passenger peroration and special prorate agreements
    24. Passenger handling
    25. Scheduling skills and slot management
    26. Advance passenger handling
    27. Load control
    28. DCS
    29. Security Awareness
    30. Human factor
    31. Customer service for cabin crew
    32. Handling unruly passengers
    33. Leadership skills for cabin crew


 




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